Privacy policy

This Privacy Policy explains how ShowPoints, Inc. (“we,” “our,” or “us”) collects, uses, and protects your information when you use our mobile applications, website at showpoints.app, and related offerings (together, the “Services”).

1. Information We Collect

When you use ShowPoints, we may collect:

• Account details: Information such as your name and email address.
• Dog profiles and user-provided information: Details you choose to add, including dog and breed information, registration details, owner and handler contact information, photos, notes, results, placements, and performance records. Results and records entered by users are not official registry or event records.
• Junior profiles: Information you choose to enter about a junior exhibitor, such as their name, date of birth, competition class, results and qualification progress.
• Onboarding survey information: Information such as your state, handler type, and how often you show, which helps us personalize your experience and understand user needs.
• App usage data: Information such as shows you favorite and links you open.
• Device and analytics data: Information such as device type, operating system, and app interactions, to improve performance.
• Website data: Information such as IP address, browser type, pages visited, and cookies or similar technologies used to analyze traffic and improve the website.
• Contact forms: Information you provide when submitting forms on our website, including newsletter signups and inquiries.

ShowPoints stores user-entered results and personal records for planning and tracking purposes. These are not official results provided or verified by a registry, superintendent, or club.

2. How We Use Information

We use the information we collect to:

• Provide and improve the ShowPoints app and website.
• Display personalized features, such as saved dogs and favorite shows.
• Display junior profiles and track class advancement and progress toward qualification goals.
• Store and display your profiles, photos, notes, and user-entered records.
• Estimate points and track title and performance progress.
• Deliver alerts and reminders you choose to receive.
• Communicate with you about updates or support.
• Send occasional news and offers by email. You can opt out at any time as described under Your Choices.
• Monitor performance and fix issues across the app and website.
• Respond to inquiries submitted through our website.
• Generate aggregated, anonymous insights, such as exhibitor-interest patterns, survey-based demographics, or trends across shows, that may be shared with clubs or partners. These insights do not include personal information or identify individual users or dogs.

3. Sharing of Information

We do not sell your personal information. We may share limited information in the following circumstances:

• Aggregated, anonymous insights: We may share insights with clubs or partners to help improve shows and the exhibitor experience, without identifying individual users or dogs.
• Service providers: We use third-party tools that help us operate the Services, such as hosting, analytics, and email and notification delivery through OneSignal.
• Advertising measurement: If you allow it through the banner on our website, we use the Meta Pixel to share information about pages you visit and download clicks with Meta to measure our ads. We do not share this information through the Meta Pixel if you decline. You can change your choice using “Ad tracking settings” at the bottom of any page.
• Sharing you choose: If you use a sharing feature, the information you select may be shared with your chosen recipients.
• Legal reasons: We may disclose information when required by law or reasonably necessary to protect our rights, users, or the security of the Services.

We may provide links to third-party websites, including registries and superintendent pages. Information you provide directly to those websites is governed by their privacy policies.

4. Purchases and Payments

In-app purchases are processed through the App Store or Google Play. We do not collect or store payment card details.

We may receive subscription-status information needed to manage your access to paid features.

If website-based payments or subscriptions become available, they will be processed through third-party providers, and we will update this section accordingly.

5. Your Choices

• You may update your account information and user-entered records using the available app controls.
• You may delete your account through the available account controls or request deletion through our contact page.
• You can opt out of news and offers emails using the unsubscribe link in those emails or by turning off “News and offers” in the app under Profile → Notifications. This does not stop account emails, such as login codes, or show alerts you have chosen to receive.
• You can manage available alert preferences in the app and notification permissions through your device settings.
• You can change your website advertising-measurement choice using “Ad tracking settings” at the bottom of any page.
• Most web browsers allow you to control cookies through their settings. Disabling cookies may affect website functionality.

Deleting your account or the app does not cancel an App Store or Google Play subscription. Subscriptions must be canceled through the applicable store.

6. Data Retention

We keep your information only as long as needed to provide the Services and fulfill the purposes described in this Policy.

If you delete your account, we will remove your personal information within a reasonable period, typically 30 days, except where retention is needed for legal obligations, security, or legitimate administrative purposes. Residual copies may remain in backups until those backups are routinely replaced.

Aggregated information that no longer identifies you or your dogs may be retained for analysis and service improvement.

7. Security

We take reasonable steps to protect your information. However, no system or method of transmission or storage is completely secure.

8. International Users

If you access ShowPoints from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. Data-protection laws in those countries may differ from those in your country.

9. Children

ShowPoints is not directed to children under 13, and we do not knowingly collect personal information from them.

If you believe a child under 13 has provided personal information to us, please contact us so we can investigate and take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you in the app, on our website, or through another appropriate channel and update the effective date.

Where applicable law requires consent for a new use of your information, we will obtain that consent before proceeding.

11. Contact Us

For privacy questions or requests concerning your information, contact ShowPoints, Inc. through our contact page:

https://showpoints.app/contact-us